Some of us lead with the head, others with the heart. But to be a successful leader, particularly when managing change, you need to be able to operate and communicate at both levels.
All too often change programmes over focus on the process and systems and neglect the people issues. But the problem is when the processes and systems are in place, it's your people that have to operate them and if they are not bought into the change, it will fail.
More than half the population use values rather than logic to make decisions: To win hearts and minds you need to be AGILE and speak to both. To see the infographic in full click 'read more'.